1. The service
groundcrew plans, creates, schedules and publishes social media content for your business, manages comments and direct messages where agreed, and reports on results. The channels, posting frequency and scope are set out in your proposal or plan.
2. Getting started
Onboarding is free. After an introductory chat we set up your brand voice, look and channels, and aim to publish your first posts within 48 hours of receiving everything we need from you.
3. Your responsibilities
- Give us the account access, information and materials we need, and keep them accurate and up to date.
- Make sure you own, or have permission to use, anything you give us, including photos, logos and product information.
- Tell us about anything we should not say or show, and about rules that apply to your industry. Regulated businesses, such as law firms, clinics and financial or property services, remain responsible for their own advertising and publicity obligations.
- Keep your own login details secure, and tell us promptly about any changes to your accounts.
4. Approvals
groundcrew is a managed service: unless you ask to review posts first, we publish content we prepare in line with your brand guidelines without separate approval. You can ask at any time for posts to be sent to you before they go out, or for a post to be edited or removed.
5. Content and ownership
You keep ownership of your social media accounts and of the materials you give us. Once you have paid for a period, the content we create for you in that period belongs to you. We keep ownership of our templates, tools, methods and know-how, and you grant us a licence to use your materials to provide the service. Unless you tell us otherwise, we may mention you as a client and show work we have published for you.
6. Fees and payment
Fees are as set out in your proposal or plan and are billed monthly in advance, unless agreed otherwise. Invoices are payable within 14 days. All amounts are in Singapore dollars and exclude GST where it applies. We may pause the service if an invoice is overdue.
7. Cancellation
Either party may end the service with 30 days' written notice. Refunds are covered by our Refund & Cancellation Policy. When the service ends we hand back full control of your accounts and remove our access.
8. Results
We work hard to grow your presence, but social media results depend on factors outside our control, such as platform algorithms and audience behaviour. We do not guarantee any particular number of followers, reach, enquiries or sales.
9. Third-party platforms
Your social media channels are run by third parties whose rules, features and availability can change. We are not responsible for platform outages, policy changes, account restrictions or decisions made by those platforms.
10. Confidentiality and data
We keep your business information confidential and use it only to provide the service. We handle personal data as described in our Privacy Policy.
11. Liability
To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, revenue or data, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.
12. Changes
We may update these terms from time to time. For existing clients, changes take effect at the start of the next billing period after we tell you about them.
13. Governing law
These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction.
14. Contact
[Company name] Pte. Ltd., UEN [UEN], [Registered address], Singapore [Postal code]. Email [YOUR EMAIL].