1. Who we are
groundcrew is a managed social media service for businesses in Singapore, operated by [Company name] Pte. Ltd. (UEN [UEN]), [Registered address], Singapore [Postal code]. If you have a question about this policy or your personal data, contact our Data Protection Officer at [YOUR EMAIL].
2. Personal data we collect
- Enquiries: your name, business name, phone number, email address and anything you tell us when you contact us through this website, WhatsApp or email.
- Clients: contact and billing details of the people we work with, and the information needed to run your social media, such as access to your social media accounts, your logo, photos, product details and business information you share with us.
- Your customers' messages: when we manage comments and direct messages on your behalf, we see the names, handles and messages of the people who write to your business. We handle these only to provide the service to you.
- Website use: standard technical data such as IP address, browser type and pages visited, collected by our hosting provider for security and reliability.
3. How we use it
- To reply to your enquiry and set up the service.
- To plan, create, schedule and publish content, reply to comments and messages, and report on results for clients.
- To bill clients and keep business records.
- To keep this website and our systems secure.
- To meet legal and regulatory requirements.
We do not sell personal data, and we do not use it for marketing unless you have agreed to that.
4. Consent
By contacting us or using the service, you consent to us collecting, using and disclosing your personal data for the purposes above. You may withdraw consent at any time by writing to [YOUR EMAIL]. If you withdraw consent, we may not be able to continue providing the service, and we will tell you what that means before acting on it.
5. Who we share it with
We share personal data only with service providers who help us run groundcrew, and only as much as they need:
- Website hosting and security (Cloudflare).
- Social media platforms where we publish on your behalf (for example Instagram, Facebook, TikTok, LinkedIn and YouTube).
- AI and design tools we use to draft captions and create graphics and videos.
- Messaging and email providers we use to talk to you (for example WhatsApp).
- Accounting and payment providers, and professional advisers.
We may also disclose personal data where the law requires it.
6. Transfers outside Singapore
Some of these providers store or process data outside Singapore. Where that happens, we take reasonable steps to make sure the data receives a standard of protection comparable to the PDPA.
7. How long we keep it
We keep personal data only as long as we need it for the purposes above or as the law requires. When a client leaves, we remove our access to their social media accounts and delete or anonymise their data within a reasonable period, except records we must keep by law.
8. How we protect it
We use reasonable security arrangements, including access controls, strong authentication and encrypted connections, to protect personal data against unauthorised access, use or disclosure. Account access you give us is used only to provide the service.
9. Your rights
You may ask to access the personal data we hold about you and how it has been used in the past year, or to correct it. Email [YOUR EMAIL]. We will respond as soon as we reasonably can, normally within 30 days.
10. Cookies
This website does not use advertising or tracking cookies. If we add analytics in future, we will update this policy first.
11. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.