FAQ
Questions owners ask first.
Straight answers about how groundcrew works. Something else on your mind? WhatsApp us, a real person replies.
Getting started
How fast can we start?
Within 48 hours. We have a 20 minute chat, set everything up the next day, and your first posts go out the day after.
Is onboarding really free?
Yes. The chat, the setup and your first content plan cost nothing.
What do you need from me?
Access to your social accounts, your logo if you have one, and anything coming up like launches or offers. Photos are welcome but optional.
How it works
Do I need to approve every post?
No. It's a managed service: we know your business and your voice, so we just post. If you'd rather see posts first, tell us and we'll send them for a quick look.
How much of my time does it take?
A 20 minute chat to start. After that, nothing, unless you want to send us photos or news.
Who will I talk to?
Your own account manager, on WhatsApp. The same person every month, who knows your business.
What if I don't like a post?
Tell your account manager. We'll fix it or take it down, and adjust so it doesn't happen again.
Content
Do you come and take photos?
No. Send photos from your phone whenever you have them. When you don't, we design graphics, slides and reels in your look.
Do you reply to comments and messages?
Yes. We reply in your voice, and anything that needs you, like a booking or a complaint, goes straight to you.
What kinds of posts do you make?
Graphics, carousels, slides, reels, videos, stories, offers, tips, announcements and more. We pick the right format for every post.
Channels and cost
Which channels do you cover?
Instagram, Facebook, TikTok, LinkedIn, YouTube, X, Threads, Pinterest and more. We'll suggest the ones that suit your business.
Do my accounts stay mine?
Yes. You own your accounts and everything we post. We just get access to run them.
How much does it cost?
It depends on your channels and how often you post. Say hi and we'll put together a plan for you.
Still wondering?
Ask us anything on WhatsApp. A real person replies, usually within the hour.